Shipping policy
Shipping & Delivery Policy
We deliver across South Africa, and most orders arrive within 3–7 business days of dispatch.
Processing. Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 14:00 or over the weekend are processed the next business day.
Delivery times.
|
Area |
Estimated delivery |
|---|---|
|
Major centres (Johannesburg, Pretoria, Cape Town, Durban) |
2–5 business days |
|
Other towns |
3–7 business days |
|
Outlying and rural areas |
5–10 business days |
These are estimates. Courier delays, peak seasons (such as Black Friday and December) and public holidays can add time.
Shipping costs. Shipping fees are calculated at checkout based on your delivery address. Any free-shipping offers will be shown on our website.
Tracking. Once your order ships, you'll receive a tracking number by email or SMS so you can follow your parcel.
Discreet delivery. Every order ships in plain packaging with no product names or images on the outside. See our Discreet Packaging Policy below.
Address errors. Please check your address carefully. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error or failed collection, we may charge a re-delivery fee.
Lost or damaged parcels. If your order hasn't arrived within 10 business days of dispatch, or arrives damaged, contact us within 48 hours of the expected delivery date or of receiving it. We'll work with the courier to resolve it.
International orders. We currently ship within South Africa only.