Refund policy

Returns, Refunds & Exchanges Policy

For hygiene reasons, opened intimate products can only be returned if they are faulty — but unopened items can be returned within 7 days, and faulty items are covered for 6 months.

1. Change of mind (unopened items). You may cancel your order and return it within 7 days of delivery, as allowed by the Electronic Communications and Transactions Act. The item must be unused, unopened, with all seals, tags and original packaging intact. You pay the cost of returning it to us. We'll refund you within 30 days of receiving the return.

2. Hygiene-sensitive items. For your health and the health of other customers, we cannot accept change-of-mind returns on the following once opened, unsealed or used:

  • Adult toys and intimate devices
  • Lingerie, underwear, bodysuits and hosiery (unless the hygiene liner and tags are intact)
  • Lubricants, massage oils, candles and other wellness or body-care products
  • Gift sets where any item has been opened

3. Faulty or defective items. Under the Consumer Protection Act, if an item is defective, unsafe or not fit for its purpose, you may return it within 6 months of delivery. We will repair it, replace it or refund you — your choice. This applies to opened items too. Normal wear and tear, misuse, or damage from using the wrong lubricant or charger is not covered.

4. Wrong or damaged items. If we sent the wrong item or it arrived damaged, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover the return shipping and send the correct item or refund you.

5. Exchanges. We can exchange unopened lingerie for a different size, subject to stock. Contact us first; you pay the shipping both ways unless we made the error.

6. How to return an item.

  1. Email or WhatsApp us with your order number, the item, the reason, and photos if it's faulty or damaged.
  2. Wait for our return instructions and return address — please don't send items back without contacting us first.
  3. Pack the item securely. We recommend a trackable courier; we're not responsible for returns lost in transit.
  4. Once we receive and inspect the item, we'll confirm your refund, replacement or exchange.

7. Refunds. Approved refunds are paid to your original payment method within 30 days. Original shipping fees are refunded only if the item was faulty, damaged or incorrect. Your bank may take a few extra days to process the refund.

8. Cancellations. You can cancel an order free of charge before it ships. Once it has shipped, section 1 applies.