Frequently asked questions

Everything you might want to know about delivery, discreet packaging, payment, returns, caring for your pieces, and tracking your order. If your question is not answered here, get in touch — we are happy to help.

Delivery

We deliver to addresses across South Africa. We do not currently ship outside the country.

Orders are packed and dispatched within 1–3 business days of payment. Once on the road, delivery usually takes:

Major cities and metro areas: 2–5 business days
Regional areas: 3–7 business days
Remote areas: a little longer

Orders placed over a weekend or public holiday are processed the next business day. These are estimates rather than guarantees — courier networks, weather and peak periods can add time.

Delivery is free on orders over R750. Below that, a flat delivery fee applies and is shown at checkout before you pay.

Get in touch as soon as you can and we will update it if the parcel has not yet been handed to the courier. Once it has shipped, a redirect or re-delivery may carry an extra charge.

Discreet packaging

Always. Every order ships in plain, unbranded outer packaging with nothing on the outside to indicate what is inside — no product names, no images, and no mention of the nature of the contents.

The outer parcel gives nothing away. Product details appear only on your emailed order confirmation, which goes to you alone.

Payment

All payment methods shown at checkout are accepted. You will see the full list of available options before you confirm your order.

Yes. Checkout is encrypted, and payments are handled by our payment provider — your full card details are never stored on our systems.

All prices are shown in South African Rand (ZAR) and include tax. Shipping is calculated separately at checkout.

Returns

For health and hygiene reasons, intimate products cannot be returned once they have been dispatched. We accept returns where an item arrives faulty, incorrect, or damaged in transit.

Nothing here limits any rights you may have under South African consumer protection law.

Contact us as soon as possible with your order number, the item concerned, and a photograph of the fault or damage. We will assess it and arrange a replacement or refund. You will not be out of pocket for return costs where an item is confirmed faulty, incorrect, or damaged on arrival.

Once an approved return has been received and inspected, we will let you know the outcome and process any refund to your original payment method. How quickly it reflects depends on your bank or payment provider.

Product care

Wash before first use and after every use with warm water and a mild, unperfumed soap, or a dedicated toy cleaner. Pay attention to seams and grooves, then dry fully with a clean, lint-free cloth before storing.

Use a water-based lubricant with body-safe silicone products. Silicone-based lubricants can react with silicone over time and spoil the surface. Oil-based products are best avoided as they can degrade some materials.

Only if the product is described as waterproof. Where a product is splash-resistant rather than waterproof, keep the charging contacts dry and never submerge it.

Charge with the cable supplied, and unplug once it is full. Store pieces separately — a soft pouch is ideal — somewhere cool and out of direct sunlight. Keeping silicone items apart stops different materials reacting with one another.

Orders and tracking

You will receive an order confirmation by email straight away, and tracking details once your parcel is dispatched. Allow a little time after dispatch for tracking to become active on the courier’s system.

Check your spam or promotions folder first. If there is still nothing, contact us with your order number and we will resend it.

If your parcel has not arrived within the expected window, get in touch with your order number and we will take it up with the courier.